Spa Etiquette

ARRIVAL TIME

Please arrive at least 10–15 minutes early to allow time for check-in and any necessary paperwork. This ensures your service can start on time and you receive the full benefit of your treatment.

LATE ARRIVALS

We understand that life happens. However, arriving late may result in a shorter treatment time so as not to inconvenience the next client. Full service fees still apply for shortened sessions.

CANCELLATION POLICY

To avoid a cancellation fee, please give at least 24 hours’ notice if you need to cancel or reschedule. Cancellations made less than 24 hours in advance may incur a charge of up to 50–100% of the service cost.

NO-SHOW POLICY

If you arrive more than 15 minutes late for your appointment, it may be considered a no-show. In such cases:

Your appointment may be cancelled or rescheduled at the provider’s discretion.

A 50-100% service charge may be applied to compensate for the reserved time.

This policy ensures fairness to both our staff and other clients who are waiting for appointments.

HEALTH CONSIDERATIONS

Let us know about any medical conditions, allergies, or if you're pregnant. This helps our team tailor your treatments safely and effectively.

THANK YOU!

Thank you for your understanding and cooperation. We look forward to providing you with a relaxing and rejuvenating experience.

Phone (appointments): 808-204-2969

ADDRESS: 1600 Kapiolani Blvd, Suite 500, Honolulu, HI 96814